1. Determine quality assurance objectives for the enterprise
   • Assess the future market requirements for quality assured products
   • Determine premiums for quality assurance
   • Assess strategic benefits of quality assurance
2. Plan the quality assurance program and develop implementation strategies
   • Analyse information about customer needs to define product quality standards
   • Audit current status of products and operations
   • Evaluate and cost industry quality assurance options
   • Document required processes and practices in the quality assurance program manual
   • Prepare an implementation plan
3. Implement the quality assurance program
   • Document instructions to meet task and process requirements
   • Establish and implement contractor and staff training
   • 3.3 Take account of people's social, cultural and ethnic backgrounds in communications
   • Introduce changes to processes and practices to support quality assurance
   • Establish processes to monitor and verify product quality
   • Introduce systems to record information and data on quality
   • Validate instructions under operating conditions
   • Analyse and resolve issues and problems
4. Review the quality assurance program
   • Establish reporting formats
   • Implement mechanisms for gaining feedback
   • Prepare for quality assurance audits

This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.